GloFish® Online Guarantee

We know buying live fish online can come with questions. Shipping, acclimation, and aquarium conditions all play an important role in fish health, and we want to be clear about how our online guarantee works so you know what to expect if there’s an issue with your order.

What is the GloFish® Online Guarantee?

The GloFish® Online Guarantee explains when a refund may be available for GloFish® purchased online.

If fish arrive non-viable or do not survive within 14 days after delivery, a refund may be considered, provided that required care, acclimation, and aquarium conditions were followed and can be verified in line with our published guidelines and refund policy.

This guarantee is designed to outline refund eligibility and does not replace the importance of proper aquarium setup or ongoing, species-appropriate care.

How to Get a Refund

If there’s a problem with your GloFish® order, our support team is here to help review your request.

1. Contact Customer Service: Email gf-support@spectrumbrands.com with your order number and clear photos of the affected fish.

2. Share Helpful Details: You may be asked to provide additional information about your aquarium setup, acclimation steps, water conditions, and timing of the issue. This helps us review your request as accurately and fairly as possible.

3. Policy Review: All refund requests are evaluated according to our refund policy, which includes specific terms, timelines, and verification requirements.

Supporting Healthy Fish Care

Fish health depends on many factors, including aquarium maturity, water quality, temperature stability, species compatibility, acclimation practices, and conditions during and after shipping.

We encourage customers to review our setup and care resources before ordering and before introducing fish to their aquarium. These guides are intended to help you prepare and understand general care considerations, though individual results may vary.